Terms and Conditions
Terms of the Use Agreement
Order Acceptance Policy
Your receipt of an electronic or other form or order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MADELEINE RUTH reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. In circumstances of cancelation of an order, we will make all reasonable attempts to contact you using the details provided and if applicable, any money received will be refunded using the method received.
MADELEINE RUTH, including our directors, partners, shareholders, employees and other third parties associated with the running of this website, is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this website or the products sold on it.
All prices are in Australian Dollars (AUD) and all credit cards are charged in Australian Dollars. Please check with your bank or card provider as they determine the exchange rates. We reserve the right to amend prices without notice at any time. If you have placed an order, you will be charged the amount listed at the time of purchase.
There may be customs or import duty and taxes added to your package by the destination country. You will be responsible for these upon delivery and they are not included in your order total.
MADELEINE RUTH ships worldwide. Shipping and postage costs will be determined once we have received your order.
International Taxes, Duties and Customs Charges
Some international orders may incur a customs or import duty and taxes or other charges. These duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as your local customs authority levies them and vary from country to country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery. For further information, please contact your local customs office.
The delivery times provided by this website are estimates only, however all orders require a minimum of 3 months to manufacture and deliver within Australia and longer for international orders. MADELEINE RUTH will not be held accountable for any late deliveries or loss or damage as a result of late deliveries.
As our garments are all ‘Made to Order’ we are unable to offer returns or exchanges. All of our garments undergo strict quality control to ensure all fabric and manufacturing is to the highest standards. In the unlikely event that there is a manufacturing fault, items can be returned for a replacement or repair at MADELEINE RUTH’s discretion. In the event of a fault we must be contacted within 7 days of receiving your order, with the item returned within 14 days (21 days for overseas buyers).
MADELEINE RUTH will not be responsible for any fault that may arise should any other person or company alter the garment in any way. MADELEINE RUTH is not responsible for any faults or defects caused by the customer.
Copyright and Trademark Notice
This website is owned and operated by MADELEINE RUTH. Unless otherwise specified, all materials appearing on this website, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MADELEINE RUTH.
You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without MADELEINE RUTH’s prior written permission.
All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that MADELEINE is not responsible for the operation of or content located on or through any such site.